Frequently Asked Questions

Find answers to the most common questions

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1 min

What is a prepaid sub-meter?

A prepaid sub-meter is a private utility meter installed after the main municipal meter to track and manage individual consumption.

2 min

How does Rapid Solutions prepaid vending system work?

A prepaid vending system allows users (including tenants and homeowners) to buy electricity or water credits in advance through nationwide retail outlets, banking apps, or websites. The system generates a secure, unique 20-digit token, which is then entered directly into the meter to unlock the purchased utility.

2 min

What is the difference between a municipal meter and a private sub-meter?

A municipal meter is the primary council-owned device that measures the total electricity or water flowing into your property, billing you directly at standard rates. A private sub-meter is a secondary, privately owned device installed downstream of the municipal meter to split and track usage for individual units.

1 min

Can I install a Rapid Solutions meter in my rental property?

Yes, you can install a Rapid Solutions (or any equivalent prepaid sub-meter) in your rental property as long as you have the legal right to the property.

2 min

How does a property owner recover utility costs?

Property owners recover utility costs from private sub-meters by partnering with a third-party metering company (e.g. Rapid Solutions). The company installs the sub-meter, handles token/payment processing, and automatically refunds the tenant's collected funds directly into the property owner's bank account each month allowing the property owner full control of their Municipal or Eskom account.

1 min

Where can tenants purchase Rapid Solutions prepaid tokens?

Tenants can purchase prepaid tokens nationwide at any major supermarket or petrol station. Tokens are available for purchase at retailers like Pick 'n Pay, Shoprite, Checkers, and SPAR, as well as via internet banking such as Standard Bank, FNB, Capitec, etc.

1 min

Can tokens be bought online or via banking apps?

Yes, prepaid tokens (such as electricity and water) can easily be purchased online and via multiple banking apps under the 'Buy' option.

2 min

What is smart vending?

Smart vending prepaid electricity or water is an automated digital system that allows utility consumers to buy power credits online, via mobile apps, or at retail points. It instantly generates unique Standard Transfer Specification (STS) tokens that users enter into their smart meters to unlock electricity, promoting efficient, pay-as-you-go consumption.